terms and conditions

Definitions

In this agreement there are some words and terms used repeatedly. To make the agreement easier to understand, the terms and words used have the following meanings.

- Rise Nation, The Company, us, we, our means Rise Nation Holdings Australia Pty Ltd; CAN 34 623 825 927.
- Member, client, you, your means the person described in the Membership Agreement Form and there referred to as member.
- Membership means a membership of Rise Nation Holdings Australia Pty Ltd trading as Rise Nation Australia
- Agreement means this contract
- Rise Membership is a basic membership which allows access to the original joining club and any other features outlined in the membership agreement
- Onyx is a premium membership which has additional features outlined in the membership agreement
- Rules means the rules specified in these terms and conditions, in club/studio signs and handouts, rules for using club/studio equipment and behaviour.

Membership Agreement

2.1 - This membership is a legally binding contract between you and us.
2.2 - By entering into this agreement you purchase a membership of services and you agree to all the terms and conditions
2.3 – You acknowledge that either the Company, nor any on behalf of the Company, has made any representations or promises upon which you are relying in entering into this agreement unless set out in this agreement
2.4 – You agree that this document sets out the complete agreement between you and us.
2.5 – If any part of this agreement is invalid is invalid or unenforceable, the remaining parts will continue.
2.6 – If the Company does not exercise any rights it has under this agreement it is not giving away those rights. Those rights may still be exercised later.
2.7 - Rise Nation reserves the right to change conditions of Membership, hoursof operation, services offered and all fees and charges, at any time, at its sole discretion and without prior notice to the Member. Any such changes will be notified to you through either a newsletter published from time to time, the website, notices in the club and/or mailing / emailing to your last known address.
2.8 - You acknowledge that no one has made any representations (whether verbal or written) to induce you to enter this Agreement and that no verbal agreements or understandings have been made with Rise Nation unless as set out in this Agreement.
2.9 - You acknowledge that any free membership time/training cannot be applied towards your membership minimum term.
2.10 - You agree to receive marketing correspondence via electronic transmission on regular basis which may include (but not limited to) newsletters and promotional material.

membership types

We provide the following memberships:
- Rise Nation Rise Three Months – Maximum three classes per week at the club which you sign.
- Rise Nation Rise Six Months – Maximum three classes per week at the club which you sign.
- Rise Nation Oynx Three Months – Four classes at the club which you sign. Member may bring brand new Rise Nation guest once a week.
- Rise Nation Onyx Six Months - Four classes at the club which you sign. Member may bring brand new Rise Nation guest once a week.
- Commit – Commitment of six or twelve Fortnightly payments followed by a rolling fortnight to fortnight membership until we are notified to cancel by you.
- Cancellation fees will apply if you wish to cancel during the commitment period.
- Upfront – Payment of your membership may be paid upfront in full. This membership is non refundable and cannot be cancelled.

pausing a membership

4.1 – A pause membership option is available on all memberships types. The pause membership is available in weekly blocks with a minimum of one week and a maximum of four weeks.
4.2 - If you are currently in a commitment period and you take a Pause then your commitment period will extend for the additional length of any Pause taken. A fee will be charged for each Pause made.
4.3 – Members who are unable by reason of temporary physical incapacity (minimum 10 days) to utilize the fitness services may seek to temporarily put their membership agreement on hold. Reasonable admin charges may be applied.
4.4 – Your membership permits use of our premises, facilities, equipment and services in accordance with the conditions applicable to that category of membership.
4.5 – Membership is subject to current terms and conditions, company policies, rules and limitations and to any future changes to those terms and conditions, policies, rules and limitations.
4.6 – Memberships are assignable to a new owner of the business, at the sale or assignment of the business.
4.7 – Memberships are not refundable expect as provided by law.
4.8 – You must ensure that you keep us informed of any details that affect your membership. This includes changes to your contact details, address and nominated account details.
4.9 - A Pause Fee of $12.00 per fortnight will be charged during any such Pause period 

paying for memberships

5.1 – Fees and charges payable by you, as set out on the Membership Agreement, are payable in advance.
5.2 – Upon joining The Company, you authorize us to charge or cause transfers to be made from your nominated account.
5.3 – The above authorisation is a continuing authorisation until your membership is terminated or cancelled and continues upon assignment of the agreement to a new owner of the business.
5.4 – The above authorisation includes (but is not limited to) membership fees, membership card fee, GST and any unpaid fees. Rate includes GST at 10%, if GST rate was increased the GST payable would be amended to reflect this.
5.5 – We may recover from you any merchant or other fees attendant upon credit card use or charged to us as a result of payment by you, whether by credit card or otherwise.
5.6 – We reserve the right to charge you a processing fee being the reprocessing fee in the event of dishonor of your direct debit or any failed payment.
5.7 – We use a third party as a direct debit billing provider and you may be asked to fill out a Direct Debit Request (DDR) to allow deductions from your financial institution of choice.

cancelling your membership

6.1 – A minimum of two weeks written notice is required to terminate membership either via email or delivered to the club in person. This notice is taken from the next available direct debit date.
6.2 – If you wish to cancel your membership before you have completed your contract term. The following charges apply:
Rise 3 Months = No early cancellation can occur, you may pay the remaining amount left on your contract with immediate termination.
Rise 6 Months = Cancelation cannot occur before you have completed 6 direct debits. Following this minimum period, a $250 cancelation fee applies for an immediate termination.
Onyx 3 Months = No early cancellation can occur, you may pay the remaining amount left on your contract with immediate termination.
Onyx 6 Months = Cancelation cannot occur before you have completed 6 direct debits. Following this minimum period, a $250 cancelation fee applies for an immediate termination.

class booking and cancellations

7.1 – Class spaces are limited and we strongly recommend that you pre-book online to reserve a space.
7.2 – If you pre-book a class and fail to cancel or attend, a class will be debited from your account.
7.3 – Cancellations on pre-bookings can be done up to 12 hours before a class to avoid a no-show fee.
7.4 - Cancellation within the 12 hour period or a no show, will result in a $10 fee being debited from your nominated account.

cooling off period

8.1 - You may cancel the contract at any time before midnight on the seventh calendar day after joining, by delivery in writing to your home club/studio or the address shown on the membership agreement. This notice may also be given by email. Please note that various promotions may apply when you join that extend the cooling off period.
8.2 – Upon cancellation under this clause you will be refunded 80% of the fees and monies paid. This refund will be paid via EFT or cheque within 10 business days. No cash refunds will be issued.

transferring your membership

9.1 – You can elect to transfer your membership to another person. Please note that a transfer fee will apply.
9.2 – We can transfer your contract to a person, firm or company at any time without giving you notice. We can also sub-contract our obligations to someone else without notice.

using the club

10.1 – Members must be at least 14 years old to exercise.
10.2 – We recommend that, if you are under 18, you seek medical advice about the right exercise for you.
10.3 – Your membership allows you to use the club/studio as per the terms and conditions.
10.4 – Guests: Members with a Onyx Membership may bring one guest free of charge, to use the facilities. This guest must have never been to Rise Nation before. Members are allowed to bring one guest, only once per week. The guest will be subject to the same rules as the member and may only remain on the premises whilst the member is present. The member must sign the guest in and will be responsible for the conduct and behaviour of the guest. The guest must sign a guest waiver.
10.5 - Membership card – you will be provided with an access card. When you join, if you try to access the club/studio without your access card or photo identification we may refuse you entry.
10.6 - Lockers – we provide lockers for use when you are exercising in the club/studio. These are not security lockers and valuables are left in there at your own risk. You are responsible for ensuring that your locker has a padlock. A locker is not to be used to store your personal belonging when you are not in the club. Lockers that are left locked overnight may have the padlock cut off and your belongings may be removed.
10.7 - Clothes – all members and guests must ensure that they are wearing suitable clothes and enclosed sports shoes in all exercise areas.

facilities

11.1 - You are responsible for using our facilities, equipment and services correctly. If you are in doubt please see a staff member prior to using the facilities, equipment or services.
11.2 - We reserve the right to remove, delete or replace equipment and/or services at our clubs/studios.
11.3 - We also reserve the right to vary equipment, services, classes and hours of operation at our clubs/studios.
11.4 - It is acknowledged that equipment and services are available on a “first come, first served” basis and must be pre-booked in order to secure a position within the class.
11.5 - We may on occasion close a club/studio for refurbishment. If we close for more than 2 days you may request a time freeze at no cost.
11.6 - Membership fees will not be reduced due to a club/studio closure for renovations or due to closure on a public holiday.

physical condition/medical advice

12.1 - It is up to you to let us know if you have any medical or physical condition which might prevent or affect your use of our facilities or services.
12.2 - By entering into this agreement you are representing that you have no such adverse medical or physical condition and that you are not aware of any health or medical reason why you should not use our facilities and services.
12.3 - You also acknowledge that we have not given you medical advice and cannot in the future give you medical advice in respect of your condition and your ability to use the facilities or services.
12.4 - You should check with your doctor before using the facilities or services if you have any doubts or concerns in that regard.
12.5 - If your medical condition changes after you join you must inform us prior to using the facilities or services.

release

13.1 - You acknowledge that the use of our facilities and services involves risk of injury ranging from minor injury to death. This includes the risk of soft tissue injuries, broken bones and joint injuries.
13.2 - You agree to make sure that you know how to exercise safely and will ask for assistance or advice if necessary.
13.3 - You agree that your use of facilities and services is on the basis that you accept such risk and that you agree that the Company its officers, directors, employees, volunteers, agents and independent contractors will not be liable for any injury (including, but not limited to, personal, bodily or mental injury, economic loss or damage) to you, your partner, spouse, unborn child or relatives.
13.4 - You also agree that we will not be liable for any personal property that is damaged, lost or stolen while on our premises unless caused by an act of gross negligence by the Company. This includes any motor vehicle and anything in any motor vehicle.
13.5 - You will be responsible for the cost of repair and/or replacement of any damage contributed to or caused to our property by you or your guest.

rules and regulations

14.1 - You acknowledge that we have in place membership policies, rules and regulations for the use of equipment, use of the premises and services and in relation to membership that may vary from club to club and studio to studio.
14.2 - We reserve the right to vary such policies, rules and regulations from time to time.
14.3 - Violation of membership policy, rules and regulations may result in termination of membership at our sole discretion.
14.4 - We reserve the right to refuse entry to anyone, including members.
14.5 - We reserve the right to cancel membership for breach of the agreement, misconduct, damage to equipment, inappropriate behaviour or drug use, including where circumstances so warrant, without notice or warning.

30 day guarantee

15.1 – Members may cancel their membership within 30 days if they are unsatisfied with the classes provided.
15.2 – In order to cancel, a member must have attended at least 2 classes per week for a minimum 14 days, minimum 4 classes.
15.3 – Cancel requests must be made to senior management.
15.4 - If the client wishes to cancel, all money paid during the 30 day comfort period (including the joining fee), is non-refundable.

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